Internet Keeps Dropping -- Gilbert AZ
I've had Cox for about 9 month now since moving to AZ. Within the last week or, my internet goes through sprees of dropping. Anyone else having this problem? Support blamed my splitter (provided b...
Forum Discussion
Hi there, we'll gladly take a look at your account to see what's going on with your modem. Many times in a multi-dwelling unit it's easy to experience WiFi interference simply due to the close proximity of each residence. You'll want to be sure your modem's centrally located in your home and as placed as high off the ground as possible away from cordless phones, microwaves, baby monitors, etc. For us to take a look at your Modem please send a Facebook private message, Twitter direct message, or email to cox.help@cox.com. You may include an attachment of this conversation. We want you to be able to enjoy your service. -Thanks, Carol
It's not the just the wi-fi. I'm directly connected in with the ethernet and I lose the internet on everything
- Hi Thephoenix81, since the connectivity issues continue even when hardwired to the modem, I suggest a service call. My team can assist you in scheduling a service call via email. -Becky, Cox Support Forums Moderator
I've sent an email to cox.help@cox.com
Sent email 2 days ago. No response.
- Hi Thephoenix81, I've been unable to locate your email. Please resend it. Our address is cox.help@cox.com. Thanks! -Becky, Cox Support Forums Moderator
