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EPACEC's avatar
New Contributor
4 years ago

Internet Issue in Roanoke, VA

Many of us in our neighborhood can't access certain sites.  We get constantly changing details re: outage or no outage.  The texts don't really help with that.  The tier 1 support is not at all helpful and tier 2 can't really do much either.  This is likely both a router and modem issue.  I've replaced the modem/router, I've done all of the customer service calls.  

1 Reply

  • DavidA2's avatar
    Former Moderator
    I am sorry to hear about that. What sites are you having trouble accessing and what is the error that you see when accessing those pages?

    Cox Support Forums Moderator