Forum Discussion

AndrewAB's avatar
AndrewAB
New Contributor
5 years ago

Internet goes out same times every day.

Let's say I manually reset the modem at 5:23pm. Until the next reset or power outage, the modem will lose connection/reset every day at 5:23am, and 5:23pm. My roommate is a teacher working from home ...
ConnectionLoss
AndrewAB's avatar
AndrewAB
New Contributor
5 years ago

No, I have just removed power and battery in the past. I just did the factory reset, hopefully that fixes the issue. See you in 24 hours.

StephanieS's avatar
StephanieS
Moderator
5 years ago
AndrewAB

Please reach back out here if this problem continues. I just took a look at your modem and everything looks good.

StephanieS
Cox Forums Support Moderator
  • AndrewAB's avatar
    AndrewAB
    New Contributor
    5 years ago

    The factory reset didn't work. Now it's disconnecting at 5:50am and 5:50pm(give or take a few minutes). The exact same time I did the hard reset. 

    • AndrewAB's avatar
      AndrewAB
      New Contributor
      5 years ago

      Just want to note it just happened again.