Internet goes out same times every day.
Let's say I manually reset the modem at 5:23pm. Until the next reset or power outage, the modem will lose connection/reset every day at 5:23am, and 5:23pm. My roommate is a teacher working from home ...
Forum Discussion
Hello Andrew,
By manually reset, do you mean you are unplugging the power to the back of the modem or have you held the reset button down on the back of the modem for 12 seconds? If holding the reset button on the back of the modem hasn't corrected the issue, then the modem may need to be swapped out.
Dustin
Cox Support Forum Moderator
By manually reset, do you mean you are unplugging the power to the back of the modem or have you held the reset button down on the back of the modem for 12 seconds? If holding the reset button on the back of the modem hasn't corrected the issue, then the modem may need to be swapped out.
Dustin
Cox Support Forum Moderator
No, I have just removed power and battery in the past. I just did the factory reset, hopefully that fixes the issue. See you in 24 hours.
- AndrewAB
Please reach back out here if this problem continues. I just took a look at your modem and everything looks good.
StephanieS
Cox Forums Support Moderator
