Internet dropping multiple times a day
I've been having some issues with my internet dropping numerous times a day, the only solution being to reset my router which seems to re-sync the router with the modem and all is well again. I had a tech out recently and he replaced a few splitters, ran a new cable to the main drop for the building and said it all looked okay, however I'm still having some issues, and looking for any advice.
Equipment is a Motorola SB6141 modem and a TPLink Archer C1200 router, both were purchased brand new in May of last year and have been fine with no issues since.
Here's the signal info from my Modem's Signal page :
| Channel ID | 99 | 97 | 98 | 100 | 105 | 106 | 107 | 108 | |
| Frequency | 735000000 Hz | 723000000 Hz | 729000000 Hz | 741000000 Hz | 771000000 Hz | 777000000 Hz | 783000000 Hz | 789000000 Hz | |
| Signal to Noise Ratio | 38 dB | 37 dB | 38 dB | 38 dB | 38 dB | 37 dB | 38 dB | 38 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
1 dBmV | 0 dBmV | 1 dBmV | 0 dBmV | 1 dBmV | 0 dBmV | 1 dBmV | 1 dBmV |
| Upstream | Bonding Channel Value | ||
|---|---|---|---|
| Channel ID | 1 | 3 | 2 |
| Frequency | 23500000 Hz | 36500000 Hz | 30100000 Hz |
| Ranging Service ID | 1563 | 1563 | 1563 |
| Symbol Rate | 5.120 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec |
| Power Level | 40 dBmV | 40 dBmV | 40 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 99 | 97 | 98 | 100 | 105 | 106 | 107 | 108 |
| Total Unerrored Codewords | 12869234626 | 12869255391 | 12869263593 | 12869245299 | 12869227510 | 12869228792 | 12869231111 | 12869232878 |
| Total Correctable Codewords | 5186 | 18 | 1 | 2017 | 173 | 48 | 15 | 52 |
| Total Uncorrectable Codewords | 661 | 1410 | 1406 | 1319 | 1485 | 1396 | 616 | 1395 |
Here's all the information on the Logs page for the Modem as well :
| Time | Priority | Code | Message |
|---|---|---|---|
| Dec 30 2017 21:36:25 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 30 2017 11:20:16 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 30 2017 11:20:16 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:25 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:17 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 17:26:41 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 17:26:41 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:24 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:17 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 17:06:48 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 17:06:48 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:17 | 6-Notice | N/A | Cable Modem Reboot due to T4 timeout ;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 16:36:47 | 3-Critical | R04.0 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 16:35:56 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 16:35:32 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 16:21:09 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Dec 27 2017 16:21:09 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:04:47 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:01:23 | 3-Critical | R04.0 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:01:17 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=20:3d:66:08:7b:6a;CMTS-MAC=50:57:a8:89:44:c8;CM-QOS=1.1;CM-VER=3.0; |
Am I missing something here? I've factory reset the router and set it back up from scratch as well as ensured the firmware is up to date, but no changes. Any advice?
