Connection dropping multiple times daily
Starting about a week or two ago, my connection has begun dropping very frequently. It usually happens anywhere from 6-10 times a day. Whenever it happens, the modem reboots itself outright. I have verified that there is no problem with the outlet it is connected to, but don't know how to assess the hardware beyond that. The modem is a Moterola SB6141.
I've been able to retrieve the following diagnostics from the modem. It looks similar to the below whenever I check. I don't know how to interpret any of the data, so here they are in their entirety so I don't miss anything relevant:
Downstream |
Bonding Channel Value |
||||||
Channel ID |
78 |
77 |
79 |
80 |
81 |
82 |
|
Frequency |
843000000 Hz |
837000000 Hz |
849000000 Hz |
855000000 Hz |
867000000 Hz |
873000000 Hz |
|
Signal to Noise Ratio |
32 dB |
32 dB |
31 dB |
31 dB |
28 dB |
27 dB |
|
Downstream Modulation |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
QAM256 |
|
Power Level
|
-17 dBmV |
-16 dBmV |
-17 dBmV |
-18 dBmV |
-21 dBmV |
-21 dBmV |
Upstream |
Bonding Channel Value |
|||
Channel ID |
1 |
2 |
3 |
4 |
Frequency |
25400000 Hz |
32000000 Hz |
37000000 Hz |
40400000 Hz |
Ranging Service ID |
82 |
82 |
82 |
82 |
Symbol Rate |
5.120 Msym/sec |
5.120 Msym/sec |
2.560 Msym/sec |
2.560 Msym/sec |
Power Level |
35 dBmV |
37 dBmV |
38 dBmV |
37 dBmV |
Upstream Modulation |
[3] 16QAM [3] 64QAM
|
[3] 16QAM [3] 64QAM
|
[3] 16QAM [3] 64QAM
|
[3] 16QAM [3] 64QAM
|
Ranging Status |
Success |
Success |
Success |
Success |
Signal Stats (Codewords) |
Bonding Channel Value |
|||||
Channel ID |
78 |
77 |
79 |
80 |
81 |
82 |
Total Unerrored Codewords |
137619805 |
137594495 |
137601082 |
137585678 |
130942224 |
122120260 |
Total Correctable Codewords |
7 |
0 |
212 |
109 |
6635499 |
15454364 |
Total Uncorrectable Codewords |
773 |
587 |
1984 |
567 |
1808 |
6054 |
The cable comes through the wall into my apartment and connects directly to the modem with no splitters or other equipment. There is only one such cable. Due to the nature of the building I can't follow the cable to figure anything out beyond that point. All I can say is that it comes in from somewhere outside.
I am at a loss to explain the strange behavior, as the connection appears fully functional right up until it drops with no noticeable degradation. Any assistance or even insight would be greatly appreciated.
Your signal levels are very low, both your downstream and SNR. I would talk to your landlord or apartment maintenance and see what wiring they have access to, because thats probably where the issue is going to be. Either way you would need a technician, its just a matter of who would be paying the bill.