I'm having the same issue here in 85383. I've chatted in 3 or 4 times now. I get kicked off multiple times a day. Modem logs show T3 issues. Chat rep doesn't know what that means so they ask me to reset my modem over and over.
They scheduled a tech to come to my house and they never showed. Now Cox wants me to buy a monthly support package or pay $75 for another tech to come out.
I started noticing the issues in July though it could have been happening sooner. With the amount that I'm working from home now, I notice it a lot more since I'm getting kicked off work calls or even the support chat with Cox today. Literally lost my internet while I was on the support chat and it didn't seem to matter.
This is probably the best article I've found to describe my situation.
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/3152/t3-and-t4-timeouts-from-an-ex-field-technician
No idea where to go from here.
| Aug 10 2020 18:53:17 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 10 2020 18:53:17 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 10 2020 18:53:37 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 10 2020 18:53:37 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 10 2020 19:07:04 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
| Aug 10 2020 20:10:13 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 10 2020 20:43:50 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
| Aug 11 2020 03:09:28 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Aug 11 2020 03:09:28 | Notice (6) | TLV-11 - unrecognized OID |
| Aug 11 2020 04:04:59 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:21:22 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:21:23 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:22:23 | Critical (3) | Ranging Request Retries exhausted |
| Aug 11 2020 10:22:23 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
| Aug 11 2020 10:22:43 | Critical (3) | Ranging Request Retries exhausted |
| Aug 11 2020 10:22:43 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
| Aug 11 2020 10:23:03 | Critical (3) | Ranging Request Retries exhausted |
| Aug 11 2020 10:23:03 | Critical (3) | Unicast Maintenance Ranging attempted - No response - Retries exhausted |
| Aug 11 2020 10:23:23 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:30:48 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:30:48 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:32:58 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:32:58 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:34:58 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:34:58 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:37:28 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
| Aug 11 2020 10:38:38 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:38:38 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:40:37 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:40:38 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:42:37 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:42:37 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 10:44:37 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 10:44:37 | Critical (3) | No Ranging Response received - T3 time-out |
| Aug 11 2020 11:08:25 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Aug 11 2020 11:08:25 | Notice (6) | TLV-11 - unrecognized OID |
| Aug 11 2020 12:31:17 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync |
| Aug 11 2020 13:38:46 | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
| Aug 11 2020 13:38:46 | Critical (3) | No Ranging Response received - T3 time-out |
That link is useful, Thanks!! I have tech coming tomorrow, morning so will want to hover and see what happens.
