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JeffinLouisiana's avatar
3 years ago

Ida damage

A tree broke a cable line leading to our condo.   Is there an estimated time for Cox to get to something like that?   It serves 20+ customers.   It's actually an amplifier or line extender with 4 hardline connecters.  3 of them broke loose.     I guess that kind of thing isn't bulletproof in 90 plus mph winds, plus getting hit by a tree nonstop.   This is the Kenner Louisiana area, north of the airport.

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  • JonathanJ's avatar
    Former Moderator

    If a tech visit hasn't been scheduled, please email your full name and address to

    Jonathan J
    Cox Moderator
    • JeffinLouisiana's avatar

      I have submitted the email.     I seem to get better results calling or going into live support.  I never had any luck getting an email response.    My account says there is an outage, but I don't know how specific that is to my situation.