Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago

Ida damage

A tree broke a cable line leading to our condo.   Is there an estimated time for Cox to get to something like that?   It serves 20+ customers.   It's actually an amplifier or line extender with 4 hardline connecters.  3 of them broke loose.     I guess that kind of thing isn't bulletproof in 90 plus mph winds, plus getting hit by a tree nonstop.   This is the Kenner Louisiana area, north of the airport.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @JeffinLouisiana

    If a tech visit hasn't been scheduled, please email your full name and address to cox.help@cox.com.

    Jonathan J
    Cox Moderator
    • JeffinLouisiana's avatar
      JeffinLouisiana
      Contributor
      4 years ago

      I have submitted the email.     I seem to get better results calling or going into live support.  I never had any luck getting an email response.    My account says there is an outage, but I don't know how specific that is to my situation.