Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago

Ida damage

A tree broke a cable line leading to our condo.   Is there an estimated time for Cox to get to something like that?   It serves 20+ customers.   It's actually an amplifier or line extender with 4 har...
JonathanJ's avatar
JonathanJ
Former Moderator
@JeffinLouisiana

If a tech visit hasn't been scheduled, please email your full name and address to cox.help@cox.com.

Jonathan J
Cox Moderator
JeffinLouisiana's avatar
JeffinLouisiana
Contributor
4 years ago

I have submitted the email.     I seem to get better results calling or going into live support.  I never had any luck getting an email response.    My account says there is an outage, but I don't know how specific that is to my situation.

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    4 years ago

    So why don’t you call 

    • JeffinLouisiana's avatar
      JeffinLouisiana
      Contributor
      4 years ago

      Cell phone towers are damaged by the hurricane.   I can't complete a call.   Have to drive down the street to get a decent connection.