Forum Discussion

belikechappy's avatar
belikechappy
New Contributor
5 years ago

I have Gigablast but my internet will crash over and over all day.

I test it with just one device and it still does it and idk what els todo i got a netgear cm1000 and also use a netgear  nighthawk XR500 and everything on my side looks good but my internet will just crash when im playing video games online and im also trying to stream live to people but i cant because my internet will keep crashing. I called cox and they told me they could not help me and im fucked lol so i really need help .

ConnectionLoss
  • belikechappy's avatar
    belikechappy
    New Contributor
    5 years ago

    ps I still have this problem even when i'm not streaming or playing games. Also I was trying to go to a new company and  they told me its because your house hold bandwidth is shared with neighborhood area and not just my house is this true?

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      Hello. The modem is reporting a lot of time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator