Forum Discussion

No_Up_Speed's avatar
No_Up_Speed
New Contributor II
4 years ago

Horrible up speeds Gigablast

I've been having nothing but trouble with my up speed for 2 months now. I've had around 14 techs come out now. I'm wondering if I should make a FCC complaint at this point. I need a decent up speed because I have to work from home and I do a lot of video conferencing. Due to covid I have no choice but to work from home and its hard to do that because Cox can't get their up load speeds to work.

Here is what has happened for 2 months now

  1. Call phone support to complain
  2. Have a tech scheduled to come out
  3. Tech does nothing and schedules maintenance to come out
  4. Wait for the maintenance team to come out and do something
    1. You have no way to know if they came out or even did anything
  5. Wait a few days to a week then go back to step 1 and start all over

Only the techs can schedule maintenance to come out so basically they visit my house to do nothing but put in a ticket with maintenance.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @No Up Speed,

    I can understand how frustrating it is to have continuous upload speed issues. We may need to look into this issue further can you please email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator
    • No_Up_Speed's avatar
      No_Up_Speed
      New Contributor II
      4 years ago

      So what will sending an e-mail to this address do that all the phone calls and tech visits won't?

      • MichaelJ's avatar
        MichaelJ
        Moderator
        4 years ago
        No Up Speed,

        Include your complete home address in the email so we can review the account history. We are happy to help troubleshoot further with you. Please do not post your personal account information in the public forum.

        Thank you,

        Mike J.
        Cox Support Forums Moderator