Forum Discussion

No_Up_Speed's avatar
No_Up_Speed
New Contributor II
4 years ago

Horrible up speeds Gigablast

I've been having nothing but trouble with my up speed for 2 months now. I've had around 14 techs come out now. I'm wondering if I should make a FCC complaint at this point. I need a decent up speed b...
BenS1's avatar
BenS1
Former Moderator
Hi @No Up Speed,

I can understand how frustrating it is to have continuous upload speed issues. We may need to look into this issue further can you please email us at cox.help@cox.com with your full name and address.

Ben S.
Cox Support Forums Moderator
No_Up_Speed's avatar
No_Up_Speed
New Contributor II
4 years ago

So what will sending an e-mail to this address do that all the phone calls and tech visits won't?

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    No Up Speed,

    Include your complete home address in the email so we can review the account history. We are happy to help troubleshoot further with you. Please do not post your personal account information in the public forum.

    Thank you,

    Mike J.
    Cox Support Forums Moderator