Horrible customer service
I called Cox to discuss my Home bill which was due in 4 days. For some reason, I was transferred to an 'Andrea' in 'Collections'. Let me just say that I've been a Cox bundle customer for over 7 years and have NEVER been so much as one minute late, EVER. Andrea started treating me like some deadbeat who owed her money! I don't appreciate that attitude towards one of Cox's ideal customers, ME! She continued with her attitude until I had to, ummmm, leave the conversation. What a terrible face for Cox to put on their customer service image. If the other company wasn't so inept, I would drop Cox like a bad habit.
Hello Gregcravens, I apologize for the confusion surrounding the bill. We truly value you as a customer and want you to always feel that way. We do strive to offer great service and speeds along with a competitive price. We never want you to have the feeling that we do not care or that we have an attitude when helping you. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you further. Thank you
Thank you for the update, Gregcravens. An agent will reply to your email shortly to assist.
