Horrible customer service
I called Cox to discuss my Home bill which was due in 4 days. For some reason, I was transferred to an 'Andrea' in 'Collections'. Let me just say that I've been a Cox bundle customer for over 7 years...
Hello Gregcravens, I apologize for the confusion surrounding the bill. We truly value you as a customer and want you to always feel that way. We do strive to offer great service and speeds along with a competitive price. We never want you to have the feeling that we do not care or that we have an attitude when helping you. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you further. Thank you
Thank you for the update, Gregcravens. An agent will reply to your email shortly to assist.
