May 12, 2020 Cox speed tests throughout the day.... more of the same. Still no response from email support requests.
8-8:30 AM
PING: 12ms
JITTER: 2ms
DOWNLOAD: 142.4 Mbps
UPLOAD: 10.3 Mbps
PING: 11ms
JITTER: 2ms
DOWNLOAD: 141.4 Mbps
UPLOAD: 10.3 Mbps
PING: 8ms
JITTER: 3ms
DOWNLOAD: 142.5 Mbps
UPLOAD: 10.3 Mbps
PING: 11ms
JITTER: 3ms
DOWNLOAD: 132.2Mbps
UPLOAD: 10.3Mbps
PING: 11ms
JITTER: 3ms
DOWNLOAD: 143.8 Mbps
UPLOAD: 10.3 Mbps
PING: 10ms
JITTER: 5ms
DOWNLOAD: 141.8 Mbps
UPLOAD: 10.2 Mbps
11:30-45 AM
PING: 11ms
JITTER: 3ms
DOWNLOAD: 104.8 Mbps
UPLOAD: 10.0 Mbps
PING: 12ms
JITTER: 2ms
DOWNLOAD: 119.7 Mbps
UPLOAD: 9.3 Mbps
PING: 12ms
JITTER: 1ms
DOWNLOAD: 113.3 Mbps
UPLOAD: 9.3 Mbps
PING: 12ms
JITTER: 1ms
DOWNLOAD: 107.8 Mbps
UPLOAD: 9.5 Mbps
PING: 12ms
JITTER: 2ms
DOWNLOAD: 105.1 Mbps
UPLOAD: 9.3 Mbps
PING: 12ms
JITTER: 1ms
DOWNLOAD: 120.6 Mbps
UPLOAD: 8.6 Mbps
1-1:15 PM
PING: 12ms
JITTER: 4ms
DOWNLOAD: 86.1 Mbps
UPLOAD: 10.2 Mbps
PING: 12ms
JITTER: 12ms
DOWNLOAD: 84.7 Mbps
UPLOAD: 10.2 Mbps
PING: 13ms
JITTER: 13ms
DOWNLOAD: 98.2 Mbps
UPLOAD: 10.2 Mbps
PING: 9ms
JITTER: 3ms
DOWNLOAD: 94.3 Mbps
UPLOAD: 10.3 Mbps
PING: 10ms
JITTER: 6ms
DOWNLOAD: 92.1 Mbps
UPLOAD: 10.1 Mbps
PING: 11ms
JITTER: 2ms
DOWNLOAD: 81.3 Mbps
UPLOAD: 10.2 Mbps
4-4:15 PM
PING: 15ms
JITTER: 2ms
DOWNLOAD: 82.8 Mbps
UPLOAD: 9.6 Mbps
PING: 14ms
JITTER: 3ms
DOWNLOAD: 81.7 Mbps
UPLOAD: 7.8 Mbps
PING: 14ms
JITTER: 2ms
DOWNLOAD: 79.7 Mbps
UPLOAD: 6.7 Mbps
PING: 12ms
JITTER: 2ms
DOWNLOAD: 73.3 Mbps
UPLOAD: 9.0 Mbps
PING: 12ms
JITTER: 3ms
DOWNLOAD: 85.5 Mbps
UPLOAD: 7.2 Mbps
PING: 12ms
JITTER: 9ms
DOWNLOAD: 82.1 Mbps
UPLOAD: 9.9 Mbps
6:30-6:45 PM
PING: 13ms
JITTER: 1ms
DOWNLOAD: 64.5 Mbps
UPLOAD: 9.9 Mbps
PING: 11ms
JITTER: 3ms
DOWNLOAD: 67.0 Mbps
UPLOAD: 9.8 Mbps
PING: 14ms
JITTER: 2ms
DOWNLOAD: 67.4 Mbps
UPLOAD: 9.9 Mbps
PING: 12ms
JITTER: 3ms
DOWNLOAD: 65.6 Mbps
UPLOAD: 10.0 Mbps
PING: 12ms
JITTER: 4ms
DOWNLOAD: 62.3 Mbps
UPLOAD: 9.8 Mbps
PING: 12ms
JITTER: 4ms
DOWNLOAD: 61.0 Mbps
UPLOAD: 10.0 Mbps
9-9:15 PM
PING: 15ms
JITTER: 14ms
DOWNLOAD: 23.4 Mbps
UPLOAD: 9.9 Mbps
PING: 12ms
JITTER: 7ms
DOWNLOAD: 18.1 Mbps
UPLOAD: 9.9 Mbps
PING: 9ms
JITTER: 3ms
DOWNLOAD: 20.5 Mbps
UPLOAD: 10.2 Mbps
PING: 18ms
JITTER: 39ms
DOWNLOAD: 7.3 Mbps
UPLOAD: 10.1 Mbps
PING: 11ms
JITTER: 28ms
DOWNLOAD: 16.7 Mbps
UPLOAD: 10.3 Mbps
PING: 7ms
JITTER: 4ms
DOWNLOAD: 13.8 Mbps
UPLOAD: 10.1 Mbps
11:15-30 PM
PING: 8ms
JITTER: 5ms
DOWNLOAD: 73.1 Mbps
UPLOAD: 10.1 Mbps
PING: 9ms
JITTER: 3ms
DOWNLOAD: 77.5 Mbps
UPLOAD: 10.1 Mbps
PING: 11ms
JITTER: 2ms
DOWNLOAD: 74.5 Mbps
UPLOAD: 10.2 Mbps
PING: 11ms
JITTER: 3ms
DOWNLOAD: 70.5 Mbps
UPLOAD: 10.1 Mbps
PING: 13ms
JITTER: 2ms
DOWNLOAD: 68.8 Mbps
UPLOAD: 10.2 Mbps
PING: 9ms
JITTER: 4ms
DOWNLOAD: 74.5 Mbps
UPLOAD: 10.1 Mbps
This appears incredibly consistent with 'high average use' timeframes. I noticed internet service was generally fine after around 1am- at around 7am to 9am it starts to act up again. This is consistent with everyone working from home/now using their internet far more than they used to.
I just don't think many ISPs in America were ready for this kind of incident. Europe has a much tighter infrastructure- one can argue America is more spread out, but infrastructure in the main cities have no excuse.
btw I would recommend trying alternate speed tests; Cox uses speedtest.net and ONLY connects to their own servers. Incredibly, I've started to get much worse results from their test servers. I will literally reach max speed faster on a further server owned by Sprint or someone else than by their testing ones. So just try speedtest.net on a different server than cox's default or dslreports or something.
Thanks felicityc We report using Cox' testing site due to their techs requesting numbers from there but we do try a few other speedtest sites as well, most are Ookla driven, with no real difference in performance. The simple fact is Cox has not adequately planned their infrastructure to handle the type of capacity needed to manage this situation.
One of the main concerns we have with much of this is it appears Cox has no issue raising rates, introducing hard caps, charging more for "unlimited" downloads and increasing fees so they can make more money but when they can't deliver what they're billing you for, they become silent and continue to charge their customers the full rate for services they are clearly not properly delivering. At what point do they take ownership?
Oh... and here we are, another day down and still no response from Cox email support . Thanks again felicityc
Good day lisah Thank you for replying and we appreciate you clarifying what the forums are for. We have been posting technical data for a few weeks now in an effort to get additional assistance with our internet related service challenges.
Twitter and Facebook are not an option as we don't personally leverage those platforms due to privacy concerns. We have called and emailed cox.help@cox.com multiple times with no response. All email requests for support have links to this forum thread.
Again, we appreciate the moderators responding to our messages but to date, we continue to experience "technical" issues and have not received a response to our follow-up support requests.
Outside of continuing to call and send emails to cox.help@cox.com, is there another avenue we can pursue? Again, Twitter and Facebook are not options for us as we don't leverage those platforms.
Thank you!
According to cox they were ready for the demand. LOL
https://newsroom.cox.com/cox_internet_changes_to_assist_students_-_remote_workers
"During these uncertain times, we don’t want our residential customers to worry about their internet connection. Our network is built to handle peak use day and night to meet the full needs of families’ demands for entertainment, school assignments and late-night deadlines."
