LisaH
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Joined 8 years ago
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Re: My internet is not working properly please send someone to check service
Hi Msbeegee68. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator10Views0likes0CommentsRe: Packet loss to Cloudflare-connected services, visible on pathping beyond my local network.
Hi Mawlrus. Based on the screenshot you sent, it looks like the issue is with Discord's servers. You may want to speak to them. If you need further assistance, please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator23Views0likes0CommentsRe: Wifi hotspot
Hi spears977. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator19Views0likes0CommentsRe: Pay for Gigabit, all devices capped at 30mbps
Hi Nelsonyotes. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator35Views0likes0CommentsRe: Internet Consistently goes down everyday
Hi PatFarris. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. We want you to be able to enjoy using your service without issue. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator57Views0likes0CommentsRe: Internet issues
Hi TialashioMoo. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator31Views0likes0CommentsRe: Getting Real Time Virus Scan vs On Demand
Hi Dsertdog. Yes, real-time virus scanning can potentially impact data usage, but the extent depends on how it's configured and the specific antivirus software used. You can usually adjust the settings of your antivirus software to optimize data usage. For example, you might be able to exclude specific files or folders from real-time scanning, restrict when updates occur (e.g., only during Wi-Fi), or choose a less aggressive scanning mode. Thanks, Lisa, Cox Support Forums Moderator21Views0likes0CommentsRe: Pro Connect Charges
Hi ianadamstx. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. I regret that you weren't advised of all aspects of what to expect when the technician came out and of any possible charge that may accompany the service call especially when new services are self connect versus pro connect. If we can be of any help in the future, please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator27Views0likes0CommentsRe: Roku streaming stick 4k no longer connects to WiFi after changing WiFi name and password
You can contact the manufacturer of the Roku device to get help with removing the wifi and connecting to it again or finding a way to change the network password in the Roku device. Thanks, Lisa, Cox Support Forums Moderator13Views0likes0Comments