LisaH
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Joined 7 years ago
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Re: Move line
Hi nysam19772. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. We would definitely be able to assist you with this and advise you of any cost involved. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator13Views0likes0CommentsRe: Internet down again and again
Hi fran123. Customer service is very important to us. We value you and want you to have a positive experience with us. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator124Views0likes1CommentRe: Cox connect assist
Hi samuelbesner. Because there is a data limit of 1280 GB for everyone, normally there is a overage charge of $10 for every 50 gigs of data up to $100 that is gone over. If the plan states that there is no overage charge, then you wouldn't be charged the overage fee of $10 for every 50 gigs of data overage up to $100.21Views0likes0CommentsRe: Are we going to get credit?
Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator103Views0likes2CommentsRe: Intermittent internet connection loss
Hi RetroShane. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator26Views0likes0CommentsRe: Stan Against Evil
Hi not_important. I will be glad to check to see what shows may be missing. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator25Views0likes2CommentsRe: Port forward on cox Gateway router.
aroutley, we do have Cox Complete Care for $10 per month who will be glad to help you with port forwarding. Check out https://www.cox.com/residential/completecare.html?campcode=cta-learnmore-srch-promo-res-cox-complete-care-nc. Thanks, Lisa, Cox Support Forums Moderator22Views0likes2CommentsRe: Cable tv
Hi Walledalthaqeb. Check out https://www.cox.com/residential/support/contour-and-power-save-mode.html as it sounds like a setting for the screensaver. If you continue to have issues with this, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator57Views0likes0CommentsRe: Ongoing Issues with 2G Service – Unacceptable Speeds and Customer Treatment
Hi Alex_Me. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally to see what is happening with the slower than normal speeds. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator25Views0likes0Comments