felicityc
New Contributor II
Joined 5 years ago
User Profile
User Widgets
Contributions
Re: Forced "Upgrade", things have seldom been worse
this isn't 'uncomfortable'. This is not an upgrade. This has all been an objective downgrade to the experience, and at best, incompetence, at worst, actual deception. My upsetness is not directed at you specifically of course but nearly every claim of Cox of improved performance or more efficient settings on the devices are complete lies or meant to obscure abusing customers as nonconsensual hotspots while completely lying about the impact on modems and how it works. Please tell whoever is responsible for any of this that the mountains of money the government gives to subsidize internet access should be used to actually improve infrastructure, not devise more bundle scams for the elderly.46Views0likes1CommentRe: Does Cox artificially favor Speed-Tests? Real-World speeds slower than SpeedTest results.
they do not artificially favor any speed test. however, the speed test they encourage (the one on the website) is to their own servers, which is one of the most direct node pathings. it is a bit disingenuous on their part. Go to speedtest or ookla or dslreports and set the server manually to literally anything that isn't a Cox hosted server, and you will see the real world slowdown by distance and node hops. "The problem is that these speeds are not holding up under sustained real-world loads, particularly on the Upstream side. I operate a Plex Media Server in my home and routinely stream from it throughout the day. In the past I was able to reliably stream at 8 Mbps, but in the last couple of months I have had severe buffering issues and had to bump down to 4 Mbps or less to get a stable stream. I have backed this up with a series of iperf3 tests, all of which show an initial transfer speed of 10 Mbps, which almost immediately drops to 4-4.5 Mbps after about a second of testing. Regular large transfers to other cloud storage services tell a similar story." This sounds like your networking hardware is overheating, or more likely, a line in the ground got shifted somewhere and it cut one of the up lines. If you are running a media server then overheating is very likely, however.46Views0likes1Commenthi how do i turn off the latest cox customer invasive behavior feature?
so I went to go change wifi settings and got this presumably to centralize control further in the most backwards way possible. This is completely unacceptable, even for y'all whom I gave a pass on the hotspot nonsense since it was at least something I could turn off right away. But now I can't even EDIT MY OWN SETTINGS? ????? YOU KNOW IF THINGS GET MESSED UP I OFTEN HAVE TO GO IN AND RESET IT ALL MYSELF AND I'M NOT GOING TO BE SCAMMED INTO $10 A MONTH FOR TECH TIPS FROM COX WHO PUT A -REQUIRES YOU TO BE ONLINE TO EDIT THE THING THAT LETS YOU GET ONLINE ALSO U CAN'T CHANGE YOUR PASSWORD WITHOUT BEING ONLINE HAHA HOPE YOU HAVE A PHONE- (NEWS FLASH WE DON'T ALWAYS HAVE PHONE INTERNET IT'S HARD ENOUGH TO KEEP UP WITH COX INTERNET) BACKWARDS IGNORANT DECISION MAKING THAT JUST ABSOLUTELY HURTS MY SOUL Yes I am upset. I would be less upset if I had a choice in ISPs but this monopoly is getting ridiculous. Optimize what? I have less choice and therefore all I see is things being less optimal; I am not a tech illiterate individual and I can see how your awful algorithm shoved every 5g access point nearby onto the same channel. stop. please. someone please tell me how to force them to give me control of the modemrouter I am renting back at least until I'm not renting it anymore. I paid TWO DEPOSITS for this because the modem I tried to replace it with was DoA and the guy on the phone made me pay the deposit again to reactivate it since he was not paying attention at all and I just wanted my stupid internet back faster. Holy moly y'all have done it now2.1KViews1like6CommentsRe: Wireless Contour Stream Player (Cox TV) usage is being counted towards my Data Usage
haha very optimistic. More likely it just counts all data upstream and downstream without regards and since then, they changed the datacaps from 1.0 tb to 1.24 tb, and, by the way, cox did have a datacap this whole time, but only when I moved back to california did they ever enforce it. I was sure surprised. I would blow way over it in the midwest and no one cared. how does it tell it's contour-? https://www.cox.com/residential/support/data-usage-and-cox-services.html cox hsi IS cable, so if it's going through the streaming box, it might be dinging you on it maybe download glasswire, specifically set router settings and disconnect other things while testing some high fidelity video. see if a couple hours -> raises it the expected amount125Views0likes6CommentsRe: Spotty service & slow speeds...
Yep... CenturyLink went down. Level3/tata etc all had issues. So everyone going through them (cox, cloudflare- cloudflare mostly) went down temporarily. It was not anything anyone looking at this thread did. however for OP ur using 2.4ghz use 5ghz wifi or wire it 30 is optimistic with the default, read up on ur modem functions40Views0likes0CommentsRe: Gigablast Speed way below Expected in Northern Virginia
Try testing on Ookla in a variety of servers nearby, instead of just theirs. Also dslreports as said above. I've had really bad results on theirs recently- yet I'll still get fine speeds from servers states away. cat 6/7 also are irrelevant to speeds. Even with 5e you should (assuming not an incredibly busy environment) be capable of gigabit or near gigabit. Before that, 6+ cables are mostly for shielding. idk if the tech uses the same ookla test, but cox's servers are just bad and maybe a sideeffect of the rest of the overloading. For reference, though I only have 300mpbs now because 1000/30 is a scam: it takes around 9 SECONDS to achieve a normalized speed on cox's server about 25 minutes away from me. It takes two to three seconds to achieve the same curved speed efficiency on a server 2+ hours from me; on multiple different targets. If it takes so long it can't even set up the test properly, it won't rate as 1000mpbs unless it's able to throughput enough to properly enumerate something is definitely wrong with cox's local nodes.9Views0likes1CommentRe: High saturation node, slow internet speeds, intermittent drops and nothing they can do?
This appears incredibly consistent with 'high average use' timeframes. I noticed internet service was generally fine after around 1am- at around 7am to 9am it starts to act up again. This is consistent with everyone working from home/now using their internet far more than they used to. I just don't think many ISPs in America were ready for this kind of incident. Europe has a much tighter infrastructure- one can argue America is more spread out, but infrastructure in the main cities have no excuse. btw I would recommend trying alternate speed tests; Cox uses speedtest.net and ONLY connects to their own servers. Incredibly, I've started to get much worse results from their test servers. I will literally reach max speed faster on a further server owned by Sprint or someone else than by their testing ones. So just try speedtest.net on a different server than cox's default or dslreports or something.24Views0likes5CommentsRe: Internet service degraded since 04/30. I call every 2 days and every time I get the same answer: the service will be fixed in 2 days.
While normally I hate cox and their service, ignoring the millions of dollars in subsidies the government gave them, this is probably the most active, overused period of the internet + electronic services and communications infrastructure of all time and probably will be for the next couple of decades (assuming things calm down). so what in the world is happening? covid-19 what will cox do? idk. i dont have a datacap i guess.3Views0likes0Comments