Yes it is, according to Cox. For Cox TV, I am using Cox provided wifi streaming box because I don't have a cable outlet where my TV is. Cox confirmed when I first got this about a year ago (and since then) that using this wifi box for TV does not count towards my data usage. Same is true (according to Cox), for watching TV via Contour app on my mobile device.
haha very optimistic.
More likely it just counts all data upstream and downstream without regards and since then, they changed the datacaps from 1.0 tb to 1.24 tb, and, by the way, cox did have a datacap this whole time, but only when I moved back to california did they ever enforce it. I was sure surprised. I would blow way over it in the midwest and no one cared.
how does it tell it's contour-?
https://www.cox.com/residential/support/data-usage-and-cox-services.html
cox hsi IS cable, so if it's going through the streaming box, it might be dinging you on it
maybe download glasswire, specifically set router settings and disconnect other things while testing some high fidelity video. see if a couple hours -> raises it the expected amount
"More likely it just counts all data upstream and downstream without regards", Sadly that's what it seems like. After wasting over an hour on the phone with Tech Support and then Tier2, no resolution. I am told "who told you Contour2 (Cox's wireless cable box) usage doesn't count towards data cap... oh you were given wrong info, etc." TIer 2 even said that using Contour app via mobile device count towards data. And when I referred to the Cox website statement, then she said oh she misunderstood and that using Contour app does not count.
Felicityc- you are right, how can they tell if I am using Contour app on my device to not count it towards my data cap.
So frustrating.
Thanks for the reply DustinP. Yesterday was the first time I learned or was informed of this. Where in the past, I was specifically told that Contour 2 does not uses my data cap allocation. Even yesterday when I called back the second time, the Tech Support person said it did not. When he transferred me to Tier2 to investigate why it is being counted, Tier 2 said it does.
Btw, the link you provided is invalid, shows:
ERROR 403
Hmm...we can't find that page
