Unfortunately still more of the same with the speed tests and still no response from Cox support via multiple email requests. No further responses here either. Good luck everyone out there... seems many of us are in the same proverbial support boat and it feels like it's sinking... 😞
Thank you for the response Crystal. I'll admit I do not have much optimism this will resolve the issues but I appreciate at least some sort of response. Here are the more speed test numbers "pre" overnight maintenance...
PING: 13ms
JITTER: 9ms
DOWNLOAD: 70.2 Mbps
UPLOAD: 10.2 Mbps
PING: 9ms
JITTER: 5ms
DOWNLOAD: 66.1 Mbps
UPLOAD: 10.3 Mbps
PING: 11ms
JITTER: 5ms
DOWNLOAD: 67.8 Mbps
UPLOAD: 10.2 Mbps
PING: 12ms
JITTER: 4ms
DOWNLOAD: 71.4 Mbps
UPLOAD: 10.2 Mbps
allan We're afraid there is no real improvement as far as we can tell. The numbers appear the same across the board.
PING: 11ms
JITTER: 5ms
DOWNLOAD: 69.4 Mbps
UPLOAD: 10.3 Mbps
PING: 11ms
JITTER: 2ms
DOWNLOAD: 70.4 Mbps
UPLOAD: 10.4 Mbps
PING: 11ms
JITTER: 9ms
DOWNLOAD: 66.2 Mbps
UPLOAD: 10.1 Mbps
PING: 12ms
JITTER: 6ms
DOWNLOAD: 74.2 Mbps
UPLOAD: 10.1 Mbps
PING: 10ms
JITTER: 5ms
DOWNLOAD: 70.3 Mbps
UPLOAD: 10.3 Mbps
PING: 7ms
JITTER: 3ms
DOWNLOAD: 69.2 Mbps
UPLOAD: 10.2 Mbps
PING: 11ms
JITTER: 51ms
DOWNLOAD: 67.6 Mbps
UPLOAD: 10.1 Mbps
PING: 12ms
JITTER: 2ms
DOWNLOAD: 71.3 Mbps
UPLOAD: 10.2 Mbps
PING: 12ms
JITTER: 5ms
DOWNLOAD: 66.4 Mbps
UPLOAD: 10.1 Mbps
PING: 12ms
JITTER: 3ms
DOWNLOAD: 61.8 Mbps
UPLOAD: 10.1 Mbps
We're coming up on a month of noticeable degradation of service at our location. While we're trying to be understanding given everything going on in the world, the reality of this situation is that we're not receiving anything close to what our line of service specifies we should be. We are also paying quite a bit extra for the unlimited download that we can't really leverage either.
Could you please advise how Cox is compensating customers for services Cox is currently not able to fully deliver. We understand Cox eliminated the data cap fees for 2 months but that expires this coming month and with no near term end in sight to this dilemma, we expect we'll start being charged for something we can't even use given the loss of service capacity we're experiencing from Cox. Thank you in advance.
