Hidden list of fiber install requirements?
Is there a hidden list of install requirements for fiber? Cox recently added fiber lines to the neighborhood and every time I login, I get an Ad to schedule a free upgrade to fiber. I decided to try this and scheduled a time. Tech comes out today, says there is no conduit from the wall to the structured wiring panel in my laundry room and he can't do the install.
Tech leaves without so much as a goodbye so I chat with support to see if this is it or they are just sending someone else. They scheduled a new appointment (as a service appt, not an install). Then I get a cancellation of my order. A subsequent chat confirms that the order is supposedly still fine and the tech coming will be able to do an install drop through the side of the house and down from the attic. I'm admittedly skeptical of this.
Anyway, is there a "hidden" list of requirements to get this installed? Do I need to have conduit to get this service? I don't want to keep wasting my time on this if they are not going to make the most basic effort. . Seems odd to me that they would trench in the fiber lines through the neighborhood then not install in any of the houses because the builder did not add a conduit for them to pull through.
