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RobertFairfax's avatar
RobertFairfax
New Contributor
3 years ago
Solved

Is eMTA phone modem required?

Would it be possible to use an ethernet based telephone VoIP adapter with Cox Voice?  Or do you need to use a coax phone modem?  If the phone modem is required and I buy a docsys 3.1 from the cox certified list, will Cox be willing to activate it for voice?

  • Darkatt's avatar
    Darkatt
    3 years ago

    You will need to use Cox's voice modem for telephone service. You can use your OWN modem for Internet, which is what I do, I have a Cox DPC3212 modem for telephone service and I use my personal DG2460 modem for Internet, though I will be upgrading soon.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    You will need to use Cox's voice modem for telephone service. You can use your OWN modem for Internet, which is what I do, I have a Cox DPC3212 modem for telephone service and I use my personal DG2460 modem for Internet, though I will be upgrading soon.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    3 years ago

    Just to focus in on what Darkatt said, you can't buy your own voice modem (eMTA) with Cox. They provide you one as a free lease and uses coax. The latest one is the TM3402. FYI you can use a virtual client with their Cox Business Voicemanager, but that is probably beyond what you are trying to do.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    Ooma got very high scores on Consumer Reports' 2022 Ratings.

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      3 years ago

      I have Ooma and I agree, it's great. You only have to pay for the VOIP unit and the taxes(6-8$). No subscription for life of the product. Really only use it for the fax machine for work but works great for voice too.