Forum Discussion

hollyleach82's avatar
hollyleach82
New Contributor
2 months ago

Horrible costumer service

My internet has been out since Monday Oct 28th. I had a tech come out Tuesday Oct 29th at 10:30am indicated it was a wiring issue (damaged by squirrels on the pole). That tech a truck would be by that same day to resolve the issue. No sightings of Cox repairs.  I have had numerous calls to Cox since then to only been told "there is an area outage" and no estimated time of service to be reestablish. Only to call again today and somebody discovered the ticket for the wiring to be told yet again maybe in the next 24-48 hours...that's just their guess

 Meanwhile I work from home and can't earn my income without internet.  COX offered a mere $7 credit and a blanket "I'm so sorry" . Tentative disconnected order in a month while I shop for a new provider. Clearly Cox doesn't care about my 20 years as a customer.  

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, Holly. I'm really sorry for the issues with your service and with our support.  I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to assist you. 

  • soMos45's avatar
    soMos45
    New Contributor III
    2 months ago

    Yes Holly  you are 💯 % right ,cox customer service is horrible 

    • ChrisJ2's avatar
      ChrisJ2
      Moderator
      2 months ago

      I sincerely apologize for the poor experience you've had with us Send us an email to Cox.Help@cox.com and we will be glad to address it for you there.