Forum Discussion

prettyone143222's avatar
prettyone143222
New Contributor
24 days ago

Compensate us

Why do we NOT get compensated when I telnet is down for a whole day., half day?!

  • NicholeC's avatar
    NicholeC
    Moderator
    24 days ago

    Hi prettyone143222,

    I'm sorry to hear that you've experienced interruptions. We can assist you with a credit.  Please send us an email to cox.help@cox.com with your name and account details.

    Thank you.

    • NicholeC's avatar
      NicholeC
      Moderator
      22 days ago

      Hi SoMos45,

      Please feel free to reach out to us, if we can be of any assistance with your account or services. 

      Thank you.