Good emails identified as spam is a serious issue.
I know this has been discussed over the last month in a prior thread, but I think another thread is more appropriate, given the severity of the issue, than adding to an old one. This situation is ridiculous, and Cox will be liable given this can have severe consequences for people, missed bills, medication notifications, etc. This is not a slight issue Cox!
Just today, 4 of 18 message in my spam folder were spam. Two of the misidentified as spam were important and time sensitive. This is now a regular issue that, by my experiences, started sometime about a month ago.
My kids' school district, community groups, online forums, and legitimate marketing are being as spam. The webmail interface option for "Not Junk" does not teach the service a domain or sender is not-spam, it's fake and just moves emails. There is no way to disable the spam filtering. Basically, there is no way for users resolve the issue.
In response to the thinking, "This is why you always check your SPAM folder", sure, absolutely, but it isn't always that simple. Most users rely on email clients, not web access, and depending on the email client, or more importantly, what protocol the client is using, can mean these clients' users never see the what is going into the Cox spam folder.
I've been dutifully reaching out to senders than are being caught up in this issue and hopefully they'll be reaching out to Cox too. For now Cox customers are up s creek without a paddle, many may not even know it. I've been customer for over 20 years and I want to stay that way, but resolving situations like these prove Cox is worth the loyalty. Cox, please reach out to the email service and get an option to disable spam filtering - at the very least.