I have the same issue and I'm using Gmail so this isn't just limited to Cox emails.
Sorry to hear that. but, it's so vague it's not vindicating Cox and pretty much reads like bot reply to defuse the issue. No offense intended.
Specifically, are you saying... Googles's email service is mischaracterising legitimate emails as spam, or even the exact same ones? Or is it the same issue with emails to your Cox email service that are being acess by the Gmail client? Are you using IMAP or POP in your client?
I don't use Cox email anymore. I keep getting legitimate emails in my spam folder and spam emails in my inbox regardless if I mark them as spam or not spam. I'm using my phone but I get the same results using a computer.
