I have an update! I can't reply to one of the mis spammed emails. The Cox smtp server reposnds with message rejected, both using webmail or smtp. The spam profiling is operating like a firewall. I've had to create a new email to be able to send a reply.
Cox, FYI - this was past due medical records request that'd been in the spam folder.
A large potion of your email users are going to be legacy aged (like me) and predominantly using POP with their email clients... but most all wont be cable to figure this out on their own. I can't stress enough how important it is to have this resolved asap.
Switch to Gmail and you at least will get all your emails even though a lot of them will still end up in your spam folder.
