Gigablast in Scottsdale
Recently I received an email that gigablast (Docsis 3.1 version) is available in my area. I called and scheduled an appointment for install. I made sure to tell them that today I have ultimate plan with 2 extenders (6,500 square foot house) and that I will need 2 or even 3 extenders with gigablast. I was not told that there would be any problems with this. I called again midweek to verify that extenders will be brought to the install.
On the day of the install this past Saturday I was called by the technician and told that extenders for docsis 3.1 were not available and that due to this install couldn’t proceed with guarantees for full house coverage. My questions for Cox:
1. Do you educate your workforce on what is or isn’t available?
2. Why do you claim whole house coverage when this is a lie?
3. What is panoramic if not just an attempt to mislead users into believing that you have service that you actually don’t?
