Forum Discussion

Artyjaimes's avatar
Artyjaimes
New Contributor II
5 years ago

Dynamic Range Window violation

Hello, I recently purchased a new Netgear CM1000 modem and new router, i also upgraded my internet speed to gigablast plan. 

  Before upgrading the modem and plan, i had connection drops randomly throughout the day. Its gotten worse with upgrading the modem and speed, Basically cant even play online games anymore due to constant lag and disconnections. 

Ive reset my modem and router, check all cable connection inside and outside the house. The cable from outside goes straight to the modem. I strongly believe this is a connection issue not related to my equipment. 

Here are the modem event logs and power levels, These errors or logs, due not go away. i get them constantly. Any help will be greatly appreciated.

https://ibb.co/3FcFfP3

https://ibb.co/4TbfLTx

https://ibb.co/NF8yLBn

connection issues
ConnectionLoss
internet
  • KleeWai's avatar
    KleeWai
    New Contributor III
    5 years ago

    Oversaturated node, hope that cox is actually trying to fix it.

  • W3sternSpy's avatar
    W3sternSpy
    New Contributor
    5 years ago

    It's cox. Before this stupid pandemic even happened, this was already starting to happen back in February this year and has progressively became worse. Cox sat there and told me it was my equipment fault for this issue. I have a CM1000 now sitting being unused as I replaced it with a Arris SB8200. Still have the same issues. 

  • W3sternSpy's avatar
    W3sternSpy
    New Contributor
    5 years ago

    It's cox. Before this stupid pandemic even happened, this was already starting to happen back in February this year and has progressively became worse. Cox sat there and told me it was my equipment fault for this issue. I have a CM1000 now sitting being unused as I replaced it with a Arris SB8200. Still have the same issues. 

  • DannyS's avatar
    DannyS
    Moderator
    5 years ago
    Hello, sorry to hear about your connection concerns. It appears you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
    • DBX's avatar
      DBX
      New Contributor
      5 years ago

      Danny, Can you also help me with this same exact issue?

      • BrianM's avatar
        BrianM
        Moderator
        5 years ago
        Yes, you or anyone can contact us at the ways mentioned above.

        Brian
        Cox Support Forum Moderator