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Rick68137's avatar
Rick68137
New Contributor
7 years ago

Dynamic Range Window violation and dropping connection

I just went to gigablast service and am using a NetGear CM1000 modem.  I keep dropping my connection and upon reviewing the event log on the modem.  I am reciving a number of errors: Dynamic Range Window violation. I have reset the modem with no effect.  Does anyone have any ideas

2019-04-30, 06:55:38 Warning (5) Dynamic Range Window violation
2019-04-30, 06:55:38 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=10:0c:6b:c9:d5:10;CMTS-MAC=00:7e:95:40:c4:f0;CM-QOS=1.1;CM-VER=3.1;
2019-04-30, 06:55:38 Warning (5) Dynamic Range Window violation
2019-04-30, 06:55:38 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=10:0c:6b:c9:d5:10;CMTS-MAC=00:7e:95:40:c4:f0;CM-QOS=1.1;CM-VER=3.1;
2019-04-30, 06:55:30 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=10:0c:6b:c9:d5:10;CMTS-MAC=00:7e:95:40:c4:f0;CM-QOS=1.1;CM-VER=3.1;
2019-04-30, 06:55:21 Notice (6) TLV-11 - unrecognized OID;CM-MAC=10:0c:6b:c9:d5:10;CMTS-MAC=00:7e:95:40:c4:f0;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=10:0c:6b:c9:d5:10;CMTS-MAC=00:7e:95:40:c4:f0;CM-QOS=1.1;CM-VER=3.1;

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    7 years ago
    @Rick68137

    I apologize for any inconvenience this has caused. If you can email your full name and the street address on your Cox account, I’ll be happy to investigate. Please send email to cox.help@cox.com also include this thread.

    Cox Moderator