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iggyaz's avatar
iggyaz
New Contributor
5 years ago

Dynamic Range Window violation and dropping connection

Dynamic Range Window violation and dropping connection

 I am using a NetGear AC1600 Cable/Wifi modem. I keep losing my connection and upon reviewing the event log on the modem  I am receiving a number of errors.
“Dynamic Range Window violation”
I have to reset the modem to clear this up. This has been going on for months.

Can you help clear this problem up?

I can send you my modem information after I reset modem and all channels are locked, Power and SNR are great

Thank you

John

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  • iggyaz's avatar
    iggyaz
    New Contributor
    5 years ago
    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 849000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Security Enabled BPI+
    IP Provisioning Mode Honor MDD honorMdd(4)
     
    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Locked QAM256 12 849000000 Hz -0.9 dBmV 36.6 dB 272 0
    2 Locked QAM256 9 831000000 Hz -0.6 dBmV 36.4 dB 272 0
    3 Locked QAM256 10 837000000 Hz -0.5 dBmV 36.8 dB 266 0
    4 Locked QAM256 11 843000000 Hz -0.8 dBmV 36.4 dB 276 0
    5 Locked QAM256 13 855000000 Hz -1.1 dBmV 36.5 dB 307 0
    6 Locked QAM256 14 861000000 Hz -1.2 dBmV 36.4 dB 373 0
    7 Locked QAM256 15 867000000 Hz -1.2 dBmV 36.4 dB 379 0
    8 Locked QAM256 16 873000000 Hz -1.3 dBmV 36.2 dB 546 0
    9 Locked QAM256 25 927000000 Hz -2.4 dBmV 35.5 dB 589 0
    10 Locked QAM256 26 933000000 Hz -2.5 dBmV 35.7 dB 326 0
    11 Locked QAM256 27 939000000 Hz -2.7 dBmV 35.5 dB 338 0
    12 Locked QAM256 28 945000000 Hz -2.6 dBmV 35.6 dB 209 0
    13 Locked QAM256 29 951000000 Hz -2.9 dBmV 35.1 dB 195 0
    14 Locked QAM256 30 957000000 Hz -3 dBmV 35.4 dB 107 0
    15 Locked QAM256 31 963000000 Hz -3.3 dBmV 35.3 dB 70 0
    16 Locked QAM256 32 969000000 Hz -3.7 dBmV 35.1 dB 69 0
     
    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 37.7 dBmV
    2 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 38 dBmV
    3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 39.8 dBmV
    4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 40.5 dBmV
     
    Current System Time:Sun Jun 02 09:10:00 2019