Dynamic Range Window violation - Uncorrectable Codewords - RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW - Started Unicast Maintenance Ranging - No Response received - T3 time-out

Question

Hello All,
I have been having issues with my cox internet services the past few months that have been driving me crazy. I have been having intermittent loss of connection while using applications that require an uninterrupted consistent connection. Examples: Live streaming, online gaming, skype, etc. I have went through the process of elimination by getting all new equipment (router/modem) and ensured that the connection to my modem was direct (no splitters). There is always a signal but it always gets interrupted and worsens as the day gets warmer and more users start to go online in the neighborhood. It is especially bad during the summer. From what i can tell from the logs from my modem and from the online research ive done, ive come to the conclusion tat there is something wrong with the line/drop leading up to my house. The frequencies/power levels seem to fluctuate and the amount of uncorrecatble codewords rise as the day gets hotter. I think the nodes that support my internet are getting too hot and popping ever 5-10 mins if that. I have a bunch of logs to support my theory. My modem is a Netgear CM1100 and my router is a Netgear XR500, both of which are brand new and i have checked their setting multiple times. Ive called cox so many times and they ahev failed to listen to what ive been telling them. not to mention, they set an appointment for me and proceeded to tell me there wasnt one scheduled when i spent an hour on the phone with them the day prior explaining this to them. and her i am, waiting for a techinician that will never arrive like I was told they would be.

Time

Priority

Description

2019-09-06, 12:47:32

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:47:32

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:46:53

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:46:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:46:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:42:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:42:52

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:30:13

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:30:13

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 11:02:22

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 08:50:58

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 08:49:44

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:24

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:24

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:24

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:24

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:24

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:24

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:04

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:04

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:04:52

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:04:28

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:04:28

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:04:27

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:38:08

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:16:29

Warning (5)

Dynamic Range Window violation

2019-09-06, 06:16:29

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:12:17

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:11:52

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:03:12

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:46:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 05:46:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:46:13

Warning (5)

Dynamic Range Window violation

2019-09-06, 05:46:13

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:46:13

Warning (5)

Dynamic Range Window violation

2019-09-06, 05:46:13

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:46:13

Warning (5)

Dynamic Range Window violation

2019-09-06, 05:46:13

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:46:12

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:33:33

Warning (5)

Dynamic Range Window violation

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

795000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Security

Enable

BPI+

IP Provisioning Mode

Honor MDD

IPv4 only

Downstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR / MER

Unerrored Codewords

Correctable Codewords

Uncorrectable Codewords

1

Locked

QAM256

3

795000000 Hz

0.3 dBmV

41.0 dB

3424412035

2357

6222

2

Locked

QAM256

1

783000000 Hz

0.0 dBmV

41.0 dB

3424575225

2486

6045

3

Locked

QAM256

2

789000000 Hz

0.1 dBmV

41.2 dB

3424579383

2479

6385

4

Locked

QAM256

30

957000000 Hz

1.5 dBmV

41.7 dB

3423413369

2594

5041

5

Locked

QAM256

4

801000000 Hz

0.3 dBmV

41.1 dB

3424586224

2348

6073

6

Locked

QAM256

9

831000000 Hz

0.8 dBmV

41.3 dB

3424591454

2203

5486

7

Locked

QAM256

10

837000000 Hz

0.6 dBmV

41.0 dB

3424595565

2243

5620

8

Locked

QAM256

11

843000000 Hz

0.9 dBmV

41.2 dB

3424608098

2356

5667

9

Locked

QAM256

12

849000000 Hz

1.0 dBmV

41.5 dB

3424615901

2148

5461

10

Locked

QAM256

17

879000000 Hz

0.9 dBmV

41.1 dB

3424619486

2292

5144

11

Locked

QAM256

18

885000000 Hz

0.9 dBmV

41.2 dB

3424623763

2109

4935

12

Locked

QAM256

19

891000000 Hz

0.6 dBmV

41.1 dB

3424627547

2186

4802

13

Locked

QAM256

20

897000000 Hz

0.8 dBmV

40.9 dB

3424632640

2012

4900

14

Locked

QAM256

21

903000000 Hz

0.9 dBmV

41.0 dB

3424636225

2114

4732

15

Locked

QAM256

22

909000000 Hz

0.6 dBmV

41.1 dB

3424639685

2007

4767

16

Locked

QAM256

25

927000000 Hz

0.9 dBmV

41.0 dB

3424643945

1846

4269

17

Locked

QAM256

26

933000000 Hz

1.1 dBmV

41.4 dB

3424648599

1937

4275

18

Locked

QAM256

27

939000000 Hz

1.3 dBmV

41.6 dB

3424652511

2035

4272

19

Locked

QAM256

28

945000000 Hz

1.4 dBmV

41.7 dB

3424655394

2105

4290

20

Locked

QAM256

29

951000000 Hz

1.3 dBmV

41.6 dB

3424657844

2317

4439

21

Locked

QAM256

33

357000000 Hz

0.5 dBmV

41.4 dB

3424655374

5305

8562

22

Locked

QAM256

34

363000000 Hz

0.5 dBmV

41.7 dB

3424658978

5162

8557

23

Locked

QAM256

35

369000000 Hz

0.4 dBmV

40.9 dB

3424662694

4846

8704

24

Locked

QAM256

36

375000000 Hz

0.5 dBmV

41.6 dB

3424665050

4560

8580

25

Locked

QAM256

37

381000000 Hz

0.5 dBmV

41.5 dB

3424670738

4882

8455

26

Locked

QAM256

38

387000000 Hz

0.6 dBmV

41.7 dB

3424674879

4651

8353

27

Locked

QAM256

41

405000000 Hz

0.7 dBmV

41.7 dB

3424678125

4350

7940

28

Locked

QAM256

42

411000000 Hz

0.9 dBmV

41.8 dB

3424680708

4228

7892

29

Locked

QAM256

43

417000000 Hz

0.8 dBmV

41.7 dB

3424685629

4048

7974

30

Locked

QAM256

44

423000000 Hz

0.9 dBmV

41.7 dB

3424690238

4251

7800

31

Locked

QAM256

45

429000000 Hz

0.9 dBmV

41.5 dB

3424691188

4133

7771

32

Locked

QAM256

46

435000000 Hz

0.8 dBmV

41.5 dB

3424689391

4121

7821

Upstream Bonded Channels

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

1

Locked

ATDMA

1

19400000 Hz

41.3 dBmV

2

Locked

ATDMA

2

25800000 Hz

40.8 dBmV

3

Locked

ATDMA

3

32200000 Hz

39.3 dBmV

4

Locked

ATDMA

4

38600000 Hz

39.8 dBmV

5

Not Locked

Unknown

0

0 Hz

0.0 dBmV

6

Not Locked

Unknown

0

0 Hz

0.0 dBmV

7

Not Locked

Unknown

0

0 Hz

0.0 dBmV

8

Not Locked

Unknown

0

0 Hz

0.0 dBmV

Downstream OFDM Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

SNR / MER

Active Subcarrier Number Range

Unerrored Codewords

Correctable Codewords

Uncorrectable Codewords

1

Locked

0, 1, 2, 3, 255

159

300000000 Hz

3.2 dBmV

41.5 dB

1108 ~ 2987

22841394726

16195082572

104578

2

Not Locked

0, 255

0

0 Hz

-0.3 dBmV

0.0 dB

0 ~ 4095

0

Upstream OFDMA Channels

Channel

Lock Status

Modulation / Profile ID

Channel ID

Frequency

Power

1

Not Locked

Unknown

0

0 Hz

0 dBmV

2

Not Locked

Unknown

0

0 Hz

0 dBmV

Current System Time:&nbsp;Fri Sep 06 12:46:08 2019

Time

Priority

Description

2019-09-06, 12:57:53

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:57:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:57:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:57:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:57:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:57:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:57:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:56:12

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:47:32

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:47:32

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:46:53

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:46:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:46:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:42:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:42:52

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 12:30:13

Warning (5)

Dynamic Range Window violation

2019-09-06, 12:30:13

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 11:02:22

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 08:50:58

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 08:49:44

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:24

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:24

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:24

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:24

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:24

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:24

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:05:04

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:05:04

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:04:52

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:04:28

Warning (5)

Dynamic Range Window violation

2019-09-06, 07:04:28

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 07:04:27

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:38:08

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:16:29

Warning (5)

Dynamic Range Window violation

2019-09-06, 06:16:29

Warning (5)

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:12:17

Notice (6)

CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:11:52

Notice (6)

CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 06:03:12

Critical (3)

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

2019-09-06, 05:46:52

Warning (5)

Dynamic Range Window violation

2019-09-06, 05:46:52

Warning (5)

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:6e:78;CMTS-MAC=2c:86:d2:88:a1:cc;CM-QOS=1.1;CM-VER=3.1;

kevinm2 · Answer

Hi bayrone94, we're sorry to learn about these ongoing issues. Are you hard-wired to the modem when experiencing these issues or are you on WiFi? would you be able to provide a traceroute or pingplotter, hard-wired to the modem? I'd suggest using the IP Address for one of the gaming servers you typically have issues with. For additional assistance, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

Forum Discussion

Dynamic Range Window violation - Uncorrectable Codewords - RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW - Started Unicast Maintenance Ranging - No Response received - T3 time-out

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