Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
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As for getting your old modem back, I suggest emailing Cox at cox.help@cox.com with your account info and a link to this thread. Perhaps they can research what technician was out at your house and see if he can return the modem. Maybe it's still in their truck?
The old modem must have been a combo Internet and telephone modem and is why the tech took it. The tech should have replaced their combo Internet and telephone modem with the TM3402. HOWEVER, the tech forced a rental fee by replacing the 2-in-1 device with a 3-in-1 device (Panoramic).
May a thousand Mormon crickets invade this techs underware.
Do you remember if the previous modem not only had a coaxial cable connected to it but the modem also connected to a telephone wall jack?
How many pieces of Cox equipment did you have in your house? You would have needed one modem for Internet service and another for telephone service. However, Cox could install only one modem to act as both types of modems.
If you recall only one piece of equipment, the previous modem belonged to Cox. It was theirs but you would not have been paying a rental fee for it. It would have been a free loan. If you canceled service, you would have had to return it or Cox would charge you for it.
Yes, it had both coaxial cable and connected to a phone jack. We were told we couldn't get away from having a land line. We just never got an actual home phone to use, because we have cell phones.
When you say "how many pieces of equipment do you have in your house?" I do not know if you are referring Cox equipment or the the equipment that we own. So I will answer it in many ways as I can to be sure I cover all bases. We only have one piece of Cox equipment that was just installed they day before yesterday. We also have a Netgear router, now sitting in a cabinet.
We haven't been pay a rental fee?? That is good to know! Thank you, Bruce!
Cox's equipment is antiquated. Why haven't they updated to fiber optics? Is it because it will cost more money than it's worth? I guess if they did update, they would pass the cost to the customers by increasing the fees.
