Customer Service lied and to did the tech
Our internet went out during our last big storm in Edmond. My son and I were trying to get our router to work. We have a desk top computer so we have a router that is about 10 years old. My husband c...
Forum Discussion
What did you mean with "fall through the cracks"?
For Internet service, you had two things: an Internet modem and a router.
The tech took the previous modem and replaced it with a modem/router combo.
You still have the operational Netgear router.
The customer service person told my husband the reason why we haven't been paying for our modem (and these are her words) "we fell through the cracks and sometimes that happens". We stopped making payments on the modem years ago. Equipment charge stopped showing up on our bill.
Yes, the tech took our functioning modem and told my husband our router was bad. I wasn't at home when this took place.
Yes, we still have the functioning Netgear router. I'm glad my husband didn't put it in the trash. He tends to do things like that very quickly. I
Thank you very much for your patients and for all your help. You appreciate you so very much 😃
The rep was wrong. Customers don't rent modems. Customers have to buy modems. However, Cox does rent modems with a router bolted onto it. If you don't want this combo device, buy your own modem.
Customers can either buy the modem from Cox or purchase an authorized make and model modem from a retail store.
The advantage to purchasing from Cox is you won't have to research which modems are authorized on the Cox network. However, Cox has a page listing all authorized modems.
