COX is not forwarding my mail 100%
I have my COX mail configured to forward my mail to my Gmail account. This used to work 100% until they changed
my COX webmail from Classic view to whatever they call it now. Since the change (and I can't get it back to classic)
every once in a while someone will tell me they sent an email to me. I go on COX Webmail and there it is not forward
as configured to do so. It does not happen all the time but occasional. I would like to know why this new web mail look
does not forward 100% like the old trust worthy classic look did. I also would like to say when COX made the change of their
Webmail look, they did not retain my forwarding of mail. After a week of not getting any mail forward I was shock to see
all the mail on the Coxweb mail site and not forward as it should have been. I should have been notified to go into the new look
and restore my configuration to forward mail.
Ken
I spoke with COX Technical support today. They told me since the new cox web upgrade (downgrade for me)
having mail forward is a known issue. They told me it wasn't necessary to forward IP addresses which I thought
was ridiculous as they have confirmed it was a COX issue. However I supplied them 2 COX email addresses
which I have over the last week had problems with their emails getting forward to my Gmail account.
All I can report is as told to me, "work in progress" which is code word for they have no idea when the problem
will be resolved. So as stated, the upgrade is a downgrade for me offering less quality/reliability as before.
In addition, I also now have problems with some AOL email not reaching me period.
The disturbing comment was "since there is no charge for email" they take no responsibility in any compensation
meaning a credit on your bill for poor service. Unbelievable, I could understand a statement like that from a true free
email provider like Gmail, Yahoo, however I thought I had to pay cox money to get a cox email account. That's part of the package therefore some form of compensation should be offered while the issue exists. Its been several months now since the switch from the reliable web mail to the unreliable.
Ken
Ken
