Forum Discussion

Goku1990's avatar
Goku1990
New Contributor II
2 months ago
Solved

Hardship

Hello guys does anyone know how cox handles valued customer that is having difficulties coming up with payment due to financial hardship? Do they have the option of freezing the account? Any ideas?

bills
  • ramgonzales's avatar
    ramgonzales
    2 months ago

    All this was really unnecessary, too many replies were really made. You could have jus ignored an not replied if no one replied that might have been the end. At this point I font think they wanted to contact cox yet, they were jus wondering if there was any programs out there that can help. There is one if you have the ucard with united Healthcare, you get a benefit monthly you don't go through cox but through united Healthcare online an u can use part of ur benefit amount toward ur bill, some ppl use this card for medical needs at store or buy groceries or you can pay ur utilities but I think it's great u can also use it to pay part of cable phone or internet bill. Spread kindness not hate.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Are you under a contract? If not, why not just cancel and then call back to reconnect when you get the funds? Either way, I suggest you contact Cox's billing department. This forum is for users to help other users with technical issues only.

    • Goku1990's avatar
      Goku1990
      New Contributor II
      2 months ago

      Billing can be considered a technical issue…technically. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 months ago

        No. People really have to start reading the welcome thread. It says clearly:

        "Purpose

        The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com."

        Just contact billing some way and ask to set up a "promise to pay" arrangement. As long as your talking about less then a month, that should be do-able. If you mean longer then that though, you will have to cancel service if you can't pay for it or it will be disconnected for non-payment.

  • Shariel's avatar
    Shariel
    Moderator
    2 months ago

    Goku1990, I am sorry you did not receive a reply. This is not a situation the community can assist you with. We can review the account for a payment arrangement or if needed we do have the option to place your account on a Seasonal Hold. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.