Forum Discussion

flambeau's avatar
flambeau
New Contributor II
3 hours ago

Cox doesn't actually provide the internet speeds I pay for

Okay, this is my third time writing about this on this forum. At this point, it's getting ridiculous. I pay for gigabit internet, which includes 35mbps upload rate. Except for the last 2 months I am unable to keep even 6mbps upload rate steady for my twitch streams. The first month I had absolutely no issues with my rates and then all the sudden when I begin streaming (ALL WITHIN MY DATA LIMITS) i begin to get throttled. I am sick and tired of having unreliable, inconsistent upload rates. I have tried unlimited data. I've tried gigabit. I started off with 500mbps and 10mbps upload speeds for my plan, it worked perfectly fine, then the upload rate quit being consistent and I started upgrading my service to try and bribe my way into having the ability to stream to twitch. Why on earth am i paying for gigabit internet (only need it for the upload) and not getting anywhere close to the advertised speeds. Why does cloudflare speedtest not come close to the official ookla ones? I had a bit of a buzz in the game I was streaming, I was building something of value for myself, and of all things my internet connection (WHICH SHOULD BE MORE THAN GOOD ENOUGH) has held me back from actually pursuing this any further. I've had techs come out. I've reached out to customer support and they reset my modem. I've done everything. My only solution at this point would be to literally move and change providers which just isn't in the cards. 

  • GregP1's avatar
    GregP1
    Moderator
    2 hours ago

    Hi,

    With the dropped frames. I would want to test to see if there's also packet loss when not streaming. a program like Ping Plotter is a good way to test this it will let us know if there is packet loss and where the packet loss is occurring.

    Greg

  • flambeau's avatar
    flambeau
    New Contributor II
    2 hours ago

    After 10mins live.. 

    1/5 of my stream has failed to upload, still with atrocious upload rates for "gigabit" internet.

  • flambeau's avatar
    flambeau
    New Contributor II
    3 hours ago

    I mean seriously... I am paying for 1gig internet and I get 133mbps down and 3.78mbps up? This is absolutely ridiculous and I should just downgrade my internet because I have NEVER actually gotten any faster speeds from upgrading. Pointless. I wish another company with fiber was available in my area. This is just robbery. 

  • GregP1's avatar
    GregP1
    Moderator
    3 hours ago

    Hi,

    I apologize you are continuing to experience trouble with our service. I dont stream on Twitch but I do use my service daily while working from home so I can understand the importance of a reliable connection.Hi we do not limit speeds or throttle the connection when you reach the data plan. Slow speeds are normally caused by some type of signal interference or a bad connection.  Please contact us privately so we can investigate further. our email address is cox.help@cox.com Please include your name full street address and a link to this forum post. 

    Greg

    • flambeau's avatar
      flambeau
      New Contributor II
      3 hours ago

      I have had a tech come out already about this. They said everything looks like it should be working fine but it clearly wasn't. So he cancelled the appointment. I have no idea what on earth could be interfering with my signal when I am using an ethernet cable.

      All my frame drops are due to network. And the percentage slowly rises. BTW I am paying for 35MBPS upload rates, getting less than 5. Might as well have dial up. This has happened for months. This began about 1 month after I first started streaming. Now I am exhausted and have given up trying to make this work. I haven't done a stream in like a week+ and my buzz is falling off, i don't feel theres any point in me trying to even stream anymore because I just end up mad that im paying for service i dont actually get. I have went unlimited data, i've upgraded my speeds, and none of it is working. I bought a new modem even to be able to get gigabit internet.