Hi
We want to help get the issue fixed. On at least some of the ping plotter tests, there is packet loss on the first few hops. Please email us at cox.help@cox.com so we can test your modem.
Greg
Here is a chart showing my bitrate performance from a twitch stream last night. All the sudden at 1:20am, hours after beginning my stream, the upload rate began working. This is why I think the node is oversaturated because all times besides really late night/early morning, the upload rate just doesn't perform well.
You can see i was stuck at 4-5mbps for a large portion of the stream in the beginning.
it would be like really cool if i could actually pursue this as I have been doing mildly well with streaming. The bitrate thing is really holding me back. I specifically chose to stream really late because it seems like when everyone is typically asleep the network works fine
Please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
I have, multiple times now.
flambeau
I'm sorry to hear you're still having trouble. Please believe me when I say I want your service to work properly as much as you do. I tested your modem's connection to our network and am not currently detecting any signal issues, packet loss, or latency. Since the last visit didn't resolve the issue you're experiencing our next best action would likely be to have another tech come out. We can do a lot remotely, but some things require a tech to be onsite, as they can see more in depth what's going on within our network, and are able to troubleshoot at various connection points, which can't be done remotely. I recommend emailing us at cox.help@cox.com to set something up. If you regularly experience trouble before 7pm, it would be best if we can secure an arrival window when you most often have trouble, but our home techs are able to set up monitoring of your connection outside of their regular working hours that may help identify what's going on.
That kind of data isn't really useful to be honest. All it shows is what is happening and when, not where the problem is happening, which is important to isolate. The data you showed so far is to twitch's website, which I assume you are not having problems with. You want to be tracing to "live.twitch.tv" instead, as per here. If the issue is the second hop(with router in place) then the modem's signal level data is really important. Try using a static IP direct to the modem as I previously linked.
If you would rather troubleshoot with just Cox instead, let me know, and I will stop responding.
PS. You can share the pingplotter data instead of posting pictures. File > share > create sharing page. The previous post have been small so they are hard to read.
But you have 28 views for a 5 hour stream. 🤣
