Hi
We want to help get the issue fixed. On at least some of the ping plotter tests, there is packet loss on the first few hops. Please email us at cox.help@cox.com so we can test your modem.
Greg
Here is a chart showing my bitrate performance from a twitch stream last night. All the sudden at 1:20am, hours after beginning my stream, the upload rate began working. This is why I think the node is oversaturated because all times besides really late night/early morning, the upload rate just doesn't perform well.
You can see i was stuck at 4-5mbps for a large portion of the stream in the beginning.
it would be like really cool if i could actually pursue this as I have been doing mildly well with streaming. The bitrate thing is really holding me back. I specifically chose to stream really late because it seems like when everyone is typically asleep the network works fine
Please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
I have, multiple times now.
That kind of data isn't really useful to be honest. All it shows is what is happening and when, not where the problem is happening, which is important to isolate. The data you showed so far is to twitch's website, which I assume you are not having problems with. You want to be tracing to "live.twitch.tv" instead, as per here. If the issue is the second hop(with router in place) then the modem's signal level data is really important. Try using a static IP direct to the modem as I previously linked.
If you would rather troubleshoot with just Cox instead, let me know, and I will stop responding.
PS. You can share the pingplotter data instead of posting pictures. File > share > create sharing page. The previous post have been small so they are hard to read.
But you have 28 views for a 5 hour stream. 🤣
