Continued Extreme Packet Loss In Phoenix, Arizona
This is a continuation of multiple threads related to extreme amounts of packet loss in Phoenix, Arizona. This has been ongoing for well over six months of formal complaints, and after about two weeks of adequate service, I'm back to very high levels of packet loss.
Packet loss as demonstrated by Ping Plotter:
My brand new DOCSIS 3.1 modem's logs over the course of 14 days of uptime, showing literally hundreds of thousands of corrected and uncorrected packets over a single channel, and hundreds of thousands of corrected and uncorrected packets across all other channels:
This is completely unacceptable. Why has this problem persisted through over half a year of formal complaints? I've gone through multiple modems, routers, and a complete replacement of my coax line from my modem to the nearest neighborhood node. There is a serious infrastructure problem in my area that has yet to be addressed.
This is an unbelievable situation, Cox. Why is this not fixed?