@Tierdisogni, we are not seeing any packet loss on your modem at this time, and your signal levels look quite healthy. It is not uncommon for certain VPNs to improve latency, and this is because VPN packets tend to take a more direct route in comparison with normal ISP packets. In order to determine if the issue is with our network, we would need to review hard-wired traceroutes. If the latency and/or packet loss is occurring off of the Cox network, then there isn't anything we can do to help. You would need to contact the video game developer. In reference to speed tests, there are many factors that can impact results. This is a helpful article that discusses speed test results in greater detail:
www.cox.com/.../understanding-speed-test-results.html
For additional support, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
