Forum Discussion

JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
@Melillow

Are you hardwired directly to the modem or router? If hardwire to a router please bypass it and hardwired directly to the modem to see if that makes a difference.

Jonathan J
Cox Moderator
melillow's avatar
melillow
New Contributor
6 years ago

We tried this with customer service and on our own. The problem is still there when hardwired. We even factory reset the modem and set it up again. The problem is the same. There's nothing wrong with our computers either. Everything was the same as last week. Only change was the upgrade to our service or some other change we're unaware of.

CS gave us no real solution other than "it's your modem" but I don't see how it is my modem or what the actual problem is that needs to be fixed.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    6 years ago
    Do you have any trace route or pinplotter data showing loss so that we may investigate further?

    -Chris