Constant outages in our area that go on for hours at a time, I’m new to cox - is this something that happens all the time?

Hi Rnew93, constant service interruptions are not considered "normal." We are happy to provide account credit any time you are without service and have made us aware of the problem. We post outage alerts on your account profile page of cox.com as well as the Cox Connect App. You can also sign up for text alerts for outage updates at cox.com or via the Cox Connect app. -Becky, Cox Support Forums Moderator