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Cox Customer Service Complaint: Gryphon Router
I picked up a new router at 3:00 pm on 09/24. I talked to Cox cable online chat prior to buying it, and they told that I would need to enable bridge mode on my wifi. So I get the router, had to follow the instructions to enable bridge mode. I go to the IP Address, Admin Tool -- turns out the login info. isnt the default login. I go on online chat for another 3 hours, where they try to troubleshoot and change the password. No one had any idea what they were doing. They told me to call a technician, after I wasted 3 hours. I had even asked if it would be better to call instead, they said no. So I end up calling anyways, I called 2 times on my cell phone, disconnected after 5 minutes, each time. Called another few time on the home phone, disconnected. Luckily, one service rep was able to help me do a hard reset for 90 seconds and I was able to get the login info to enable bridge mode. I spent another hour on customer service just for them to tell me there was an outage in my area and that they couldn't help me until it was done. So I waited till it was over, tried connecting the router, yet it still was unable to connect. SO I call again, talk with a service rep, she tells me to reset it, it doesn't work. Tells me to call a technician, tells me I'll get charged $75 if it's not Cox's problem... that I had to pay $10 a month to avoid this. No help, at all. I hung up, spent the next 3 hours trying to to disable bridge mode... FYI the Ethernet cable said it had no IP address. Finally I figured out to hard reset the WiFi. It worked, I disabled the bridge mode. You know what, I plugged the router into the modem, and it worked perfectly. I wasted 10+ hours following Cox's instructions, and no one is properly trained to give me the correct information. 10 hours when all I had to do was plug it in to the back of the Modem. I am being appalled by your customer service.
Months of poor internet performance; what will it take to get an actual repair?
Here's the deal, Cox. The problem I'm having is a combination of 902MHz ISM ingress and an exceedingly poor gain structure. And probably an "over-subscribed node", but that's just a hunch. It's not my modem, it's not the wiring in my house (I own an RF network analyzer), it's not downstream signal levels (8.1dB-2.5dBmV), it's not downstream SNR (>37.9dB). It is the Cox equipment and network. How do I get in touch with someone at Cox that knows what any of these words mean? I don't want another "tech" to come out and lop off $50 of Canare F-Conn, calling them "junk" only to have me go back and replace the radio shack grade F-conn's he installed in their place with the wrong sized crimp die. I don't want to have to explain why a directional coupler is different than a power splitter. As a matter of fact, I don't want -or need- to see the Cox tech at all, because the problem is not on my property. Who do I need to talk to?
Constant outages in our area that go on for hours at a time, I’m new to cox - is this something that happens all the time?
We are still new to cox (about 2 months now) and have had at least 5-6 outages in our area since we started service....is this common? Seems to happen when I need internet access the most and it’s getting to be super frustrating. Is there a refund system in place for not being able to access my Cox services? It wouldn’t be a big deal if it was just once or twice but now it’s becoming ridiculous.error moving emails to other folders
When I try to mark the 20-30 daily spam emails as spam I get an error message that reads “The message you requested is unavailable. It may already have been deleted or moved from this folder.” I actually get that message when I try to delete a message as well. Also, I don’t think the SPAM FILTER is working at all. EVER!
