Forum Discussion

katielynn's avatar
New Contributor II

Can’t connect to internet and customer service is useless

I moved to a new address and I am trying to get my internet hooked up at new place. I did a transfer to new address and disconnect from old. I brought the modem and hoped it up. The next day when I didn’t work, I contacted customer support and the said they would “complete my order” and it would be working within an hour and it didn’t. Contacted again and was told to go through this long process that I didn’t have to for the initial install. Didn’t work. What else can I do? My devices are connecting to my WiFi but the internet is not online. Customer service is useless. I’ve tried phone calls, emails, chat and Facebook messenger and it’s all worthless 

2 Replies

  • Hi Katielynn, it sounds like we need to schedule a service call so an on-site technician can make sure the Cox network signal is getting to your internal outlets. Please email my team at so we can assist you with scheduling this appointment. -Becky, Cox Support Forums Moderator