Forum Discussion

katielynn's avatar
katielynn
New Contributor II
6 years ago

Can’t connect to internet and customer service is useless

I moved to a new address and I am trying to get my internet hooked up at new place. I did a transfer to new address and disconnect from old. I brought the modem and hoped it up. The next day when I d...
Becky's avatar
Becky
Moderator
6 years ago
Hi Katielynn, it sounds like we need to schedule a service call so an on-site technician can make sure the Cox network signal is getting to your internal outlets. Please email my team at cox.help@cox.com so we can assist you with scheduling this appointment. -Becky, Cox Support Forums Moderator