Blocked Sender ?
I have COX and received an e-mail which went to my SPAM folder correctly. I then selected block sender. The response was that the e-mail address was already set to block.
Why would it even show up if the sender was blocked?
Forum Discussion
- Hi @ChasR
Marking as spam does not block a sender from emailing you. To add new email addresses to your blocked list, go to your Inbox, place a check in the box next to the email, then click the More actions icon. From the More actions drop-down menu, click Block sender. You can also create a Filter Rule to route the mail address into a specific folder.
Ben S.
Cox Support Forums ModeratorThis issue was because an email was in Spam File and also marked as a blocked address. If an address is marked as BLOCKED, shouldn't it not show at all?
- @ChasR
Since we had an email maintenace the night before last you may need to recreate the rule to block that address again.
Jonathan J
Cox Social Media Support Specialist
