Blocked Sender ?
I have COX and received an e-mail which went to my SPAM folder correctly. I then selected block sender. The response was that the e-mail address was already set to block.
Why would it even show up ...
Forum Discussion
Hi @ChasR
Marking as spam does not block a sender from emailing you. To add new email addresses to your blocked list, go to your Inbox, place a check in the box next to the email, then click the More actions icon. From the More actions drop-down menu, click Block sender. You can also create a Filter Rule to route the mail address into a specific folder.
Ben S.
Cox Support Forums Moderator
Marking as spam does not block a sender from emailing you. To add new email addresses to your blocked list, go to your Inbox, place a check in the box next to the email, then click the More actions icon. From the More actions drop-down menu, click Block sender. You can also create a Filter Rule to route the mail address into a specific folder.
Ben S.
Cox Support Forums Moderator
This issue was because an email was in Spam File and also marked as a blocked address. If an address is marked as BLOCKED, shouldn't it not show at all?
- @ChasR
Since we had an email maintenace the night before last you may need to recreate the rule to block that address again.
Jonathan J
Cox Social Media Support SpecialistI have a large number, which are not counted in the list, of items blocked. Is there a way to verify or block again all of them?
- Hello @ChasR,
That is a great question. I know how our inboxes can get full with Spam messages and stuff we just don't want. I'm here to help. I know that you can create or recreate the filtering rule that filtered those emails elsewhere. You will be asked if you would like to move those current messages in the inbox that apply to the new rule. That would get rid of the large number of emails not counted on the block list. I have provided a link to assist you.
www.cox.com/.../cox-email-settings.html -Cox Email Settings
Crystal S.
Cox Support Forum Moderator
