Forum Discussion

akasonny's avatar
akasonny
New Contributor II
4 years ago

Anyone with Gigablast see their download speeds going to hell? Mine started out, a year ago, at a weak 750mbps and now runs 350-450.

Gigablast is really bad.  Four times I've contacted techs for an explanation.  In all cases I've been disconnected at their end without explanation.

bad service
Gigablast
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Phone reps are ignoring you.  What you could do is send an email to cox.help@cox.com with the following:
     - URL of This Post
     - Full Name
     - Complete Address

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @Akasonny,

    I'm so sorry that you are having ongoing internet issues. I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator