Forum Discussion

duhmel123's avatar
duhmel123
New Contributor III
18 days ago

ACTION NEEDED: New equipment needed to avoid service interruptions.

I just got this email that states

Due to upgrades in our network, we’ll be discontinuing the equipment platform that supports your current TV service on December 31, 2024.

It looks like it is from Cox but I don't understand what the upgrade could be that would require 'new equipment'.  I have a ASSIS cable modem and a Tivo with a cable card from Cox. The email

  • DorisM's avatar
    DorisM
    Moderator
    18 days ago

    I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.