Forum Discussion

DavidP's avatar
DavidP
Visitor
8 hours ago

Outages and interruptions all month

Hello,

Seems like here in my town, or at least on my node, there have been either outages, service interruptions, or maintenance cycles for roughly the last month. At some point there was a major outage and I lost the blue upstream light and it went to being green. Clearly they are struggling to resolve some overarching issues but I'd at least like to find out if there is an overall ETA to completion so we can get back to stability again.

 

Also on a side note: shameless plug for an internship since they seem to be struggling so much!

  • Becky's avatar
    Becky
    Moderator
    8 hours ago

    Hi DavidP, welcome to the Cox Forums! Thank you for taking the time to post. I'm sorry you're experiencing so many interruptions lately. You've come to the right place! I work from home, so I understand the importance of a reliable connection. I'd like to take a closer look at what's happening in your specific area. Since I need to get your address to begin my investigation, it would be best to address this one on one. Please email your full name and address to Cox.Help@cox.com so I can further assist you. I'll get to the bottom of this for you! Also, Cox offers internships throughout the year. Check out https://jobs.cox.com when you have a chance. 😉